Terms & Conditions

Last updated: June 12, 2026

These terms govern your use of ConversionCRM (the "Service"). By creating a workspace, you agree to them.

1. The service

ConversionCRM provides behavior tracking, engagement scoring, lifecycle staging, and automated/manual email for your product's users. The Service is currently in beta — see the Beta Notice for what that means in practice.

2. Your account

• You must provide accurate account information and keep your API key and credentials confidential.
• You are responsible for all activity in your workspace, including emails sent through it.

3. Acceptable use

• No spam: you may only email end users with whom you have a genuine product relationship and a lawful basis to contact. Purchased lists and unsolicited bulk email are prohibited.
• Lawful tracking: you must provide any legally required notices/consents to your end users for tracking and email.
• No abuse: you may not attempt to circumvent rate limits, send malicious payloads, resell the Service, or use it to harm others.

We may suspend workspaces that violate these rules, with notice where practical.

4. Your data

You own your data — account data and the end-user data you collect. You grant us the rights needed to operate the Service on it (processing, storage, delivery). Handling details are in the Privacy Policy.

5. Intellectual property

We own the Service, including the widget code, scoring models, and email infrastructure. You receive a non-exclusive, non-transferable right to use them while your account is in good standing.

6. Fees

The Service is free during beta. Future pricing is described in the Payment Policy; we will never start charging an existing workspace without clear advance notice and your action.

7. Disclaimers & liability

The Service is provided "as is", without warranties of uptime, accuracy of scores, or email deliverability. To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim (during the free beta: $0). We are not liable for indirect or consequential damages, including lost revenue from emails sent, not sent, or misdirected.

8. Termination

You can stop using the Service and request workspace deletion at any time. We may terminate accounts for breach of these terms. Sections 4–7 survive termination.

9. Changes & contact

We may update these terms; material changes will be emailed to workspace owners. Continued use after changes means acceptance. Contact: support@conversioncrm.co.